Our Policies
Terms and Conditions
Last Updated: 01/01/2025
Welcome to vinauditing.com (the “Website”). These Terms and Conditions (“Terms”) govern your access to and use of the Website and the purchase and delivery of transport history reports (the “Services”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, you must refrain from using the Website.
1. Acceptance of Terms
By using vinauditing.com, you confirm that you are at least 18 years old or the legal age of majority in your jurisdiction and have the legal capacity to enter into these Terms. If you are using the Website on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
2. Services Offered
vinauditing.com provides transport history reports (the “Reports”), which are delivered digitally and subject to the following terms:
- Accuracy: While we strive to provide accurate and up-to-date information, we do not guarantee the completeness or accuracy of the Reports.
- Intended Use: The Reports are for informational purposes only and should not be the sole basis for making legal, financial, or other decisions.
3. User Responsibilities
- Accurate Information: You must provide accurate, complete, and up-to-date details when purchasing and using the Reports.
- Prohibited Activities: You must not:
- Use the Website or Reports for illegal or unauthorized purposes.
- Attempt unauthorized access to our systems or interfere with Website functionality.
- Resell, redistribute, or share Reports without our prior written consent.
- Compliance with Laws: You must comply with all local, national, and international laws and regulations.
4. Intellectual Property
- Ownership: All content, logos, trademarks, and materials on vinauditing.com, including the Reports, are the property of Vin Auditing or its licensors.
- Limited License: You are granted a non-exclusive, non-transferable license to access and use the Reports for personal or internal business use only.
5. Privacy and Data Protection
Your use of the Website is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information per international data protection laws, including the General Data Protection Regulation (GDPR). By using the Website, you consent to the practices described in the Privacy Policy.
6. Payments and Refunds
- Fees: Payment terms will be displayed at checkout. You agree to pay all applicable fees.
- Currency & Taxes: Fees are quoted in multiple currencies. You are responsible for any applicable taxes or duties.
- Refund Policy:
- Non-Refundable: All sales are final due to the digital nature of the Reports.
- Refunds are only issued for duplicate purchases, incorrect reports, or failed deliveries.
- Refund requests must be submitted within 7 days via Sales@vinauditing.com.
7. Delivery of Reports
- Method: Reports are delivered electronically via email or download link.
- Timeframe: Delivery occurs within 15–120 minutes but may take up to 24 hours due to system updates or verification.
- User Responsibility: Ensure the provided email is correct. We are not responsible for failed deliveries due to incorrect email submissions.
8. Limitation of Liability
- No Warranty: Reports are provided “as is” without warranties of accuracy, fitness for a purpose, or non-infringement.
- Liability Limitation: To the fullest extent permitted by law, FGA is not liable for any indirect, incidental, or consequential damages arising from using the Website or Reports.
9. Indemnification
You agree to indemnify and hold FGA, its affiliates, and personnel harmless from any claims, liabilities, damages, or expenses arising from your use of the Website, violation of these Terms, or infringement of third-party rights.
10. Termination
We reserve the right to suspend or terminate your access to the Website at any time, with or without notice, if you violate these Terms.
11. Governing Law & Dispute Resolution
- Governing Law: These Terms shall be governed by international laws.
- Dispute Resolution: Any disputes shall be resolved via arbitration under the International Chamber of Commerce (ICC) rules in Pakistan, in English.
12. Changes to Terms
We may modify these Terms anytime, with changes taking effect immediately upon posting. Continued use of the Website implies acceptance of the updated Terms.
13. Contact Information
For any questions or concerns:
- Email: Sales@vinauditing.com
- Phone: +44 7456428538
- Address: R-01, Sector 15/A-5, Bufferzone, North Nazimabad Town, Karachi, Sindh, Pakistan
Refund and Return Policy
Effective Date: 01/01/2025
Digital Products & Non-Refundable Policy
All vehicle history reports, VIN audits, and digital products sold on vinauditing.com are non-refundable and non-returnable once delivered. Due to their nature, digital products cannot be returned.
Eligible Refunds
Refunds are only considered in the following cases:
- Duplicate Purchase: If the same report is purchased multiple times.
- Incorrect or Incomplete Report: If the system generates an incorrect or incomplete report.
- Failed Delivery: If you do not receive your report due to a technical issue on our end.
Refund Process
- Contact Sales@vinauditing.com within 7 days of purchase.
- Provide transaction details and the VIN number.
- Refund requests are processed within 3-5 business days.
Chargebacks & Disputes
Unauthorized chargebacks may lead to account suspension. Please contact us before disputing a charge.
Shipping Policy
Effective Date: 01/01/2025
Digital Delivery
- All reports are delivered electronically via email.
- Reports are processed within 15–120 minutes but may take up to 24 hours in rare cases.
Delivery Confirmation
- You will receive an email confirmation with a download link.
- Check your spam folder if you do not receive the report.
- Contact Sales@vinauditing.com for delivery issues.
Incorrect Email Address
- Customers must provide an accurate email address.
- We are not responsible for failed deliveries due to incorrect email submissions.
No Physical Shipping
As all products are digital, there are no shipping fees or postal delays.
Technical Issues
For access issues, contact Sales@vinauditing.com, and we will resolve them promptly.
Policy Updates
We may update this Refund, Return, and Shipping Policy anytime. Continued use of our services implies acceptance of the revised terms.
For inquiries, email Sales@vinauditing.com.